Returns & Exchanges
Our Policy
We want you to love your LaBelle Dreams piece. If something isn't quite right, you can request a return or exchange within [X days] of receiving your order, provided the item meets the conditions below.
Eligibility
- Item must be unworn, unused and in its original condition.
- Item must be returned in its original packaging, including any tags or protective wrapping.
- Proof of purchase (order number or receipt) is required.
- Personalised or made-to-order pieces are [eligible / not eligible] for return.
- Earrings are [eligible / not eligible] for return, for hygiene reasons.
How to Request a Return
Contact our team with your order number and the reason for your return within the eligibility window.
We'll confirm whether your item is eligible and share the return address and instructions.
Pack the item securely in its original packaging and send it back via [courier name].
Once we receive and inspect the item, we'll process your refund or exchange within [X business days].
Return Shipping Costs
Return delivery costs are [covered by LaBelle Dreams / the customer's responsibility], unless the item is faulty or was sent in error, in which case we'll cover the cost.
Faulty or Damaged Items
If your item arrives damaged or faulty, please contact us within [X days] of delivery with photos of the issue, and we'll arrange a replacement or full refund at no extra cost to you.
Exchanges
Want a different size or design instead? Let us know when you request your return, and we'll arrange an exchange once the original item is received, subject to availability.
Questions?
If you have any questions about a return or exchange, please get in touch and our team will be happy to help.
